Who may stay with us

1. The person who signs the Booking Form is responsible for the booking and must be 18 years of age or older.
2. Only the people named on the Booking Form may stay with us.
3. Your booking is personal to you and you cannot assign or transfer it to any other person.
4. We do not accept group bookings; we cater for families and couples only. If you make a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.
5. If you make a booking for more than one pitch or we have reason to believe your booking is connected to another party then we may contact you before deciding whether to accept the booking.
6. You must tell us if your booking is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the park with no refund given. 

How to book

7. Bookings can be made in the following ways:

7.1. Online at Park Foot Holiday Park (campmanager.com)

7.2. By telephone on 017684 86309

8. You must tell us your full requirements, for example if you are bringing any extra vehicles, tents or other structures. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes. Where we are able to do so, there may be an additional charge.
9. A contract exists when we have issued our confirmation to you.
10. Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days, unless your holiday is to start within 14 days in which case you should inform us within 24 hours.
11. We reserve the right to refuse any booking.

The price you pay

12. Our prices include VAT.
13. The price will not be subject to any change unless the rate of VAT changes.
14. When you request your booking, you must pay a deposit of 50% of the price of your holiday or (if you are requesting to book 8 weeks (for self-catering) 2 weeks (for camping & touring) or less before the start date) the full price.
15. . If the balance is not paid in time, then we may cancel the holiday .
16. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.

Arrivals and departures

17. You must tell us if you are likely to arrive later than 5pm in the winter months. You may not arrive after 8 pm.
18. Camping pitches must vacate by 11 am on the day of your departure otherwise an additional night will be charged. Self catering properties to vacate by 10 am
19. We will try to allocate you the location of your choice on the Park, but bookings are not conditional on this.
20. Your location on the Park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

Cancellation Policy

Camping & Touring

Self-Catering (must be made via email)

21. You are not entitled to any refund if you or any of your guests leave before the end of your holiday. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.
22. We may also cancel your holiday if you breach any of these terms and conditions. 

Complaints

23. We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us during your stay as this gives us the best chance of resolving it with you. Any complaints made at a later date cannot be taken further.

Our promises to you:

24. We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these terms and conditions and except where exceptional circumstances prevent us from doing so.
25. We will provide, maintain, and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.
26. We will insure the Park against usual third-party risk.

Your promises to us You agree that you will:

27. Keep to these terms and conditions and the Park Rules.
28. Stay with us only for holiday and recreational purposes.
29. Pay promptly for your holiday and other charges due to us.
30. Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.
31. Not cause any damage during your holiday.
32. Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the Park in a conspicuous place. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear.
33. Not make any alteration to any accommodation or Pitch.
34. To permit us to move you to another location on the Park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

Behaviour standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Park at the time.

You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children) keep to, the following standards of behaviour:

35. To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other customers.
36. To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.

Not to:

37. Commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
38. Use the Park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to clause 46 at the Park or in its vicinity;
39. Commit any acts of vandalism or nuisance or on the Park;
40. Use fireworks on the Park;
41. Keep or carry any firearm or any other weapon on the Park;
42. Keep or use any unlawful drugs on the Park;
43. Create undue noise or disturbance or commit antisocial behaviour on the Park;
44. Carry on any trade or business at the Park;
45. Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.
46. You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed above then we may terminate your booking.

Cancelling the booking because you are in breach of these terms and conditions

47. We may cancel your holiday if you are in serious breach of your obligations in these terms and conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property), by serving upon you reasonable notice to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.
48. If you are in breach of any of your obligations under these terms and conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 43-54 which has not caused a breakdown in the relationship between you and us) we may give you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the Park immediately.

Changing the Park Rules

49. It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details on the Booking Form.
50. Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these booking terms and conditions:

• Electric pitches for Touring Caravans, Motorhomes & Tents are 10 amp (16 amp for premium & super pitches).  We accept a minimum of 4 nights over Easter from Thursday, 3 nights over May Day, Spring Bank Holiday, August Bank Holiday, 2 nights over Bonfire Weekend and weekends in June, July, August and September.
• All electric tent pitches are on fine camping gravel, please bring a suitable ground sheet. Please indicate the size of your unit.  One tent per pitch allowed on electric. 10cm deep gravel peg.  Digital TV signal required. 25 metre lead required for electric pitches.
• Non Electric Pitches for Motorhomes and Tents: We accept no bookings taken for less than 2 nights at weekends in June – Sept and all bank holidays.
•  We have 3 main camping areas, please choose which field you would prefer on booking:
  • Sandall field – for campers, tents and tourers, located below reception, near to all Park Facilities – ideal for families – Electric pitches available in this field, toilet and shower block*
  • Striding edge Field – for campers, tents and tourers, located below shop on main park – Only electric pitches located within this field – close to Park facilities.  Ideal for families. Toilet and shower block.
  • Lakeside Field – for campers, tents and tourers, located near to the lake with lake access – electric pitches available in the field, toilet and shower block.*
  • Fields can be requested but not guaranteed
    
  • Electric pitch numbers can be requested but not guaranteed.

*Toilets & showers in Lakeside, Striding Edge and Sandall fields may be closed at quieter times, however the main block will still be available to use.

Booking office opening times:
Easter – September 9am – 8pm
October – Easter weekdays 9am – 5pm, Weekends – 10am – 4pm
Please do not call outside these hours.