Privacy Policy

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

 

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this webpark is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This park’s compliance with the above legislation, all of which are stringent in nature, means that this park is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. 


3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This webpark collects and uses personal information for the following reasons:

3.1 Park visitation tracking

Like most webparks, this park uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our park, to better understand how they find and use our web pages and to see their journey through the webpark.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our webpark uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this webpark.

In addition to Google Analytics, this webpark may collect* information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it. 

3.2 Enquiries & Bookings

We collect various types of information depending upon how you use our park. We will not disclose your personal details to third parties.

When you make an enquiry or booking with us, we collect some personal information from you including your name, email address, phone number(s).

The data we collect is for We want to give you the best possible customer experience whilst respecting your privacy. 

The information you provide may be used in a number of ways, for example:

to enable us to complete your booking;

to personalise repeat visits to our webparks or inform you about an incomplete booking;

to tell you about other products and services we think may be of interest to you (see below);

to manage customer service queries; and

to help us to provide details or information you may have requested.

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time. 

We may share your email address with our technology providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us. They may use this to serve targeted advertising/content to you via their platforms. You can control what advertisements you receive via the privacy settings on the relevant platform.

Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time. 

We may also contact you following your holiday with us for feedback purposes.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.

3.3 Cookies

Our park uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular park. Cookies allow web applications to respond to you as an individual such as tracking what you add to your booking and allows the process to go to payment. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our webpark in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better webpark, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the webpark. 

Data collected from this webpark will also help us work towards improving our webpark content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.

3.4 Contact forms and email links

Should you choose to contact us using the contact form on our Contact Us page or an email link like this one (link here), none of the data that you supply will be stored by this webpark or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.2 above, if you submit a booking on our webpark some personal information will be stored within this webpark’s database. This is currently the only occasion where personal data will be stored on this webpark. This data is currently stored in an identifiable fashion; a limitation of the content management system that this webpark is build on at this present time which is Joomla. In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this webpark as soon as we are able to.

5.0 ABOUT THIS WEBSITE’S SERVER

Our webpark is hosted by Heart Internet of which their Privacy Policy can be found here.

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section2. Some of our third parties are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 DATA BREACHES

We will report any unlawful data breach of this webpark’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

8.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or webpark users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

 

8.1 Change log

24/05/2018

Facilities:

Testimonials

  • positive review  Beautiful!! favourite place!!

    Hannah Creighton Avatar Hannah Creighton
    29 March 2021

    positive review  Amazing place! so much to do for the family and the views are unreal! we've booked up again for May can't wait 🥰🥰

    Sarah Longstaff Avatar Sarah Longstaff
    1 March 2021

    positive review  Would recommend booking with no hassle of changing dates due to COVID-19. Management offered change of dates or full refund with no questions asked. Really good service. Roll on my next visit x

    Bezza Berry Avatar Bezza Berry
    9 January 2021
  • positive review  Great conker tree on site, and the food at the restaurant was excellent. Very close to the lake also, will definitely be back.

    John Lowrie Avatar John Lowrie
    31 October 2020

    positive review  I would absolutely recommend staying at the park it is amazing, very clean and tidy, staff are all so friendly and helpful and food in TJs restaurant was fantastic. We stayed in the Woodside Cottages and they are beautiful.

    Gayle Johnston Griffiths Avatar Gayle Johnston Griffiths
    17 October 2020

    positive review  We stay regularly, love the site , staff and amenities ⛺️😍

    Siobhan Porteous Avatar Siobhan Porteous
    9 October 2020
  • positive review  everything is excellent and great scenery

    Colin Darroch Avatar Colin Darroch
    8 October 2020

    positive review  this is a big site and as everything on it, the shop is well stocked and very good prices, the toilet shower blocks are very clean, the food in the restaurant is very nice

    Jo Dunn Avatar Jo Dunn
    29 September 2020

    positive review  Beautiful area and a fantastic Camp site we had a short but sweet weekend here and Will DEFIANTLY be booking again more than once for next year! Can’t wait to get back there!

    Christopher Bingham Avatar Christopher Bingham
    27 September 2020
  • positive review  We had the best 2 nights camping 🏕 such a lovely place! Loads to do. Restaurant was gorgeous food, horses treks Are amazing ☺️!! Views are lovely.

    Jessica Tyson Avatar Jessica Tyson
    27 September 2020

    positive review  every thing we needed nice n friendly.

    Don Galey Avatar Don Galey
    27 September 2020

    positive review  Wonderful wonderful place

    David Richards Avatar David Richards
    26 September 2020

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