Privacy Policy

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

 

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this webpark is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This park’s compliance with the above legislation, all of which are stringent in nature, means that this park is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. 


3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This webpark collects and uses personal information for the following reasons:

3.1 Park visitation tracking

Like most webparks, this park uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our park, to better understand how they find and use our web pages and to see their journey through the webpark.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our webpark uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this webpark.

In addition to Google Analytics, this webpark may collect* information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it. 

3.2 Enquiries & Bookings

We collect various types of information depending upon how you use our park. We will not disclose your personal details to third parties.

When you make an enquiry or booking with us, we collect some personal information from you including your name, email address, phone number(s).

The data we collect is for We want to give you the best possible customer experience whilst respecting your privacy. 

The information you provide may be used in a number of ways, for example:

to enable us to complete your booking;

to personalise repeat visits to our webparks or inform you about an incomplete booking;

to tell you about other products and services we think may be of interest to you (see below);

to manage customer service queries; and

to help us to provide details or information you may have requested.

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time. 

We may share your email address with our technology providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us. They may use this to serve targeted advertising/content to you via their platforms. You can control what advertisements you receive via the privacy settings on the relevant platform.

Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time. 

We may also contact you following your holiday with us for feedback purposes.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.

3.3 Cookies

Our park uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular park. Cookies allow web applications to respond to you as an individual such as tracking what you add to your booking and allows the process to go to payment. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our webpark in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better webpark, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the webpark. 

Data collected from this webpark will also help us work towards improving our webpark content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.

3.4 Contact forms and email links

Should you choose to contact us using the contact form on our Contact Us page or an email link like this one (link here), none of the data that you supply will be stored by this webpark or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.2 above, if you submit a booking on our webpark some personal information will be stored within this webpark’s database. This is currently the only occasion where personal data will be stored on this webpark. This data is currently stored in an identifiable fashion; a limitation of the content management system that this webpark is build on at this present time which is Joomla. In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this webpark as soon as we are able to.

5.0 ABOUT THIS WEBSITE’S SERVER

Our webpark is hosted by Heart Internet of which their Privacy Policy can be found here.

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section2. Some of our third parties are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 DATA BREACHES

We will report any unlawful data breach of this webpark’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

8.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or webpark users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

 

8.1 Change log

24/05/2018

Facilities:

Testimonials

First time at the campsite and did not realise how big the site actually is would give 5* easy, the food in the clubhouse was great the food size is nothing to complain about was huge! The facilities around camp very clean, will definitely recommend and stay again!read more
Shaun Eve
Shaun Eve
2019-07-22T07:48:59+0000
The site was extremely clean and it’s a nice ideal quiet site cant really comment about the main bit of the site as we’re on one of the over flow feilds The on site restaurant was fantastic from front of house to the food that came from the kitchen the portion sizes were good and I felt that you get your money’s worth for the food and drinks. The decoration in the restaurant was lovely. I will definitely be back in the futureread more
Matt Mason
Matt Mason
2019-07-09T17:54:39+0000
Just been for the weekend for my birthday. Had a fab time. stayed on shop part opposite park. cant get much better than that when you have kids. Toilet blocks were massive and sparkly clean. will defo be going again. Thankyouread more
Lyndsey Sutton
Lyndsey Sutton
2019-06-24T13:30:25+0000
First time at Park Foot this weekend for a Dads and Lads weekend. Everything about this site was brilliant. Everything very clean and great facilities (which were all fairly priced).Kids really enjoyed the park. Will defo be returning again and next time we might treat the wives to a weekend away.read more
Andrew Duffy
Andrew Duffy
2019-06-23T19:54:13+0000
13 years a regular visitor at Park foot and the upgraded facilities just keep on getting better and better and I really can’t fault this lovely place. Thank you for always giving a great experience, It’s our first love in camping and you set the bar high! Keep going and don’t change a thing. It’s our favourite place. ❤️ Thank you Xread more
Marie Urwin
Marie Urwin
2019-06-08T00:24:12+0000
Just spent 4 nights camping. This was my 5th time at park foot and it will definitely not be my last. Its excellent all round from facilities being spotless and the entertainment gets better with each visit. The restaurant is excellent really good food and affordable with excellent friendly staff and the reception staff go out of there way to help. 5 **************read more
Chris France
Chris France
2019-05-31T16:07:38+0000
park foot caravan & camping park is truly amazing, welcoming staff & very helpful.the entertainment is brilliant our daughters 5 & 6 have enjoyed every minute.rain, sun or wind, lots to do around the area too.we've loved every minute, I would most definitely reccomend staying here.xread more
Hayley Patrick
Hayley Patrick
2019-05-30T07:50:06+0000
Absolutely beautiful the views are fantastic. The site is great plenty of space and activities for all ages. Would recommend to anyone looking for a fun outdoor holiday, walking swimming boating cycling canoeing and loads more.read more
Dawn Matthews
Dawn Matthews
2019-05-16T18:08:22+0000
The best for family adventures! We fished, hired a boat, paddled, walked, saw a waterfall, visited a castle, went to Beatrix potter world but most importantly had beautiful view all week that we could never get bored of! We have made so many wonderful memories and will most certainly be back! 💕read more
Sophie Sexton
Sophie Sexton
2019-05-13T14:18:51+0000
Been here a few times great place and good customer service. A lot of it is expanding great children's play areas. Lots to see lots to do. Great clubhouse and a shop on site that sells everything including local produce.read more
Andrew Russell
Andrew Russell
2019-05-03T14:31:11+0000
I've been to this site a few times over the past 15 or so years and just stayed here for a night again last week. It's a nice site but can get very very busy during peak times. If you avoid these times it's very pleasant and have sometimes only had another 3 tents in the same field! It's a nice 10 minute walk into Pooley Bridge.When I was here last week I witnessed a very loud and aggressive man F'ing and blinding at his kids right next to the play park being told to pack up and leave by Park Foot staff/security. I even saw the police turn up and interview people in the tents near to where they had been soon afterwards, presumably for kids safeguarding.Was glad to see action taken so that others could enjoy their trips. Well done Park Foot.read more
Paul Booth
Paul Booth
2019-04-23T17:41:08+0000
Been coming here for 12 years. Great site, unbelievable views, close to the lake and 10 minutes walk into Pooley Bridge. Prices on the high side but you pay for what you get and it’s well worth the money. Loved this Easter break will still be coming for years to comeread more
Donna Endbsl Hadley Deakin
Donna Endbsl Hadley Deakin
2019-04-22T18:02:06+0000
We understand that people bring lots of devices camping with them these days, but the vehicle beside us has literally had its engine running for several hours today, as well as yesterday and the smell from the fumes is awful. The Highway Code states this is illegal, but assuming there is nothing that can be done on private property. Not only does it smell, but it’s also noisy. Not ideal! We’ve been coming here for years and this year we’ve literally been smogged out of our lovely camp ground.read more
Rhian Nettle
Rhian Nettle
2019-04-21T17:44:41+0000
It was our first camping trip with the kids and we all had such a brilliant time and enjoyed the park, facilities and stunning views. The only downfall that would stop us going again well atleast before summer was that the shower blocks were like ice. It was sooo unbelievably cold it really didn't make you want to go to the toilet or use the shower because as soon as you walked in you could feel the cold cut straight through your clothes. We have been to other camp sites without the kids and never experienced such cold shower blocks before as there all well heated. We would come back again just not in April.read more
Amy Nugget Hindle
Amy Nugget Hindle
2019-04-14T19:01:00+0000
We stayed here back in October on our virgin trip with our tourer! Excellent site with great facilities. Toilet/shower block was Immaculate & has clearly been recently refurbished. All staff we spoke to were very friendly & helpful. Can’t wait to visit again 🙂read more
Lynn Mcgaw
Lynn Mcgaw
2019-04-14T12:11:12+0000
Just returned from 2 nights camping for the first time as a family, could not recommend enough! Fantastic site, clean facilities, brill amenities, just 100% all round! Enough to entertain a 4, 8, and 12 year old (plus 33 year old boyfriend!) Will def be back, can’t wait! Dog friendly too which is lovely, il be fetching ours next time! Thanks so much Park Foot!read more
Nikki Nixon
Nikki Nixon
2019-04-07T17:12:47+0000
Been coming here for 30 odd years!! Our favorite place in UK!! Family owned and have a finger firmly on the pulse of a family break. We'll stocked shop lovely bar/restaurant and views of the lake to die for. Constantly re investing the park is a credit to them!!read more
Gee Cee
Gee Cee
2019-04-06T09:38:08+0000
Roughly 14 years ago me and my then boyfriend (now husband) came back from a very happy weekend away with more than we bargained for! (Our daughter was born 9 months later 😂🤣😂)Fabulous place, very fond memories! 💖read more
Vikki Lazenby-Walker
Vikki Lazenby-Walker
2019-03-24T21:17:42+0000
The campsite, the holiday lets, the facilities are all great. Our family have been staying for 45 years. It’s a gem - can be busy but that’s because it’s hard to beat Park Foot for a stay in The Lakes 👍🏻♥️read more
Rebekah Chapman
Rebekah Chapman
2019-02-12T17:56:42+0000
Love campsite find friendly people showers always clean toilets clean plenty fresh air lots to do pubs friendly and sun inn pub lovely food and drinks nice I recomend this camp site to anybody can't wait far July il but there in me campervan 😁read more
Maria Bennett
Maria Bennett
2018-12-31T16:08:18+0000
This is a great place for a holiday . We hire a cottage and the standard of this is second to none . The accomodation is always spotless and the service is amazing . Even in high season the grounds are exceptionally well maintained ! Amazing and well done !read more
Moira Reid
Moira Reid
2018-11-24T01:33:02+0000
Stayed here at beginning of Nov for a week. we booked the cottage but we're upgraded to a lodge due to refurbishment work. The lodge was beautiful inside and had a wonderful view of the lake. The only downside was the club was closed and so was the shop on site. I think people should be made aware of this when booking. The site was empty apart from a few other people staying in lodges etc. The only other problem we had was the jcbs driving up and down all the time but it was out of 'season so I suppose they have to do work sometime. our pup didn't like it though. I would stay again but earlier in the seasonread more
Karen Vickers Monk
Karen Vickers Monk
2018-11-16T20:19:33+0000
Stayed here several times now with our touring caravan. Lovely well kept site near to the lake, we have 2 large dogs so is great for them, there is also a small dog walk on site. The shower and toilet facilities on site are good and there is also a very well stocked shop. We will be returning nexr year for a few weekend breaks.read more
Chris Taylor
Chris Taylor
2018-10-21T20:47:11+0000
We have just got back from a very enjoyable week in one of the cottages Beckside. My mum who is 89 really felt at home. All the staff have been great. Accommodation very clean and comfortable, Mumbai is hoping to get back next year to celebrate her 90 the birthday there.read more
Mac McNeil
Mac McNeil
2018-09-09T18:21:14+0000
The place and scenery is beautiful.. how ever being ordered to pay a noise deposit over complaints about our children making noise in the tent in the morning was ridiculous considering people were sat up till all hours drinking and being loud. It takes the fun out of camping so if your looking for a camp site to sit in silence this is the place for you!read more
Billie-Jo Durkin
Billie-Jo Durkin
2018-09-01T12:18:16+0000

What's on

Gift Vouchers

Gift Vouchers Now Available

Call our office on 017684 86309 to purchase your gift voucher which can be used against any camping or self catering holiday within the same year, for many of our repeat customers, you could not buy a better gift!

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Loyalty Card! you can purchase a card for £10 which entitles you to a 10% discount for regular visitors to our Bar and Restaurant. Ask at Reception if you would like to buy one.

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